


Will I get my VAT refunded when I return items? The whole process, right from receiving your returned items in our Customer Fulfilment Centre, to running a check on the returned items and your bank processing the return, will take 2 to 3 weeks. If I’ve paid through my debit or credit card, how long would it take for me to get my refund? You can also ring us up at +971 4394 0139 to arrange for pick up of your products. You can return your item(s) in our store in UAE. *Manufacturing defect items can be exchanged/ refunded on proper checking and validation by our team. Items include books, cosmetics, jewelry, video games and beddings, etc. What are the items excluded from the return policy?
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We’ll offer your full refund via your original payment mode.Any item covered under manufacturer’s warranty will be repaired or replaced subject to supplier’s verification and discretion.Refunds, returns or exchanges for faulty electronics or software items are subject to warranty eligibility, supplier’s verification and discretion.

